FREQUENTLY
Asked Questions
General Questions
We Follow Consumer Protection Laws in the Sultanate of Oman.
The clothes must be in the same condition that it was sold in, with the tag/label unremoved.
Click Forgot Password on the Login Screen. In case you remember the password and want to change it, you can simply do so by logging in and changing from the “Change Password” Section
Order Questions
You can Join the Waitlist if the product is out of stock. We will notify about the products through your email as soon as it is back in stock. đ
We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Ordering online is very simple! All you have to do is add the products to your cart > fill in your address in the checkout > Make the payment and our delivery man by Etihad Cargo will deliver your order on your doorstep.Â
Please make sure the address entered is correct.